CONTACT US

CONTACT US
Thank you for visiting Beautessia.
We are here to help with questions about products, orders, shipping, returns, refunds, and general customer support.
CUSTOMER SUPPORT
For customer service, please contact us by email at support@beautessia.com.
Our support team usually responds within 1 to 2 business days, excluding weekends and public holidays.
ORDER QUESTIONS
If your question is about an order, please include your order number and the email address used at checkout.
This helps us locate your order and respond faster.
You can contact us about order confirmation, tracking updates, shipping status, address correction requests, damaged items, defective items, incorrect items, returns, refunds, and cancellation requests.
PRODUCT QUESTIONS
If you have a question about a product, please include the product name and a clear description of your question.
Product colors may vary slightly depending on lighting, screen settings, skin tone, and individual use.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos or videos of the item and packaging.
We will review your request and provide the next steps.
BUSINESS INFORMATION
Beautessia
Website beautessia.com
Customer support email support@beautessia.com
Please do not send returns to any address without contacting us first.
Unauthorized returns may not be accepted.
RESPONSE TIME
Most customer messages receive a response within 1 to 2 business days.
During holidays, high order volume, or promotional events, response times may be slightly longer.
We appreciate your patience and will do our best to assist you as quickly as possible.