REFUND RETURN POLICY

REFUND RETURN POLICY
Last updated September 12 2026
At Beautessia, customer satisfaction is important to us.
This Refund and Return Policy explains when returns, refunds, replacements, and order issue resolutions may be available.
By placing an order on beautessia.com, you agree to this policy.
RETURN WINDOW
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unopened, in its original packaging, in the same condition as received, and accompanied by proof of purchase or order number.
For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless the item is defective, damaged, incorrect, or otherwise required by applicable law.
NON RETURNABLE ITEMS
The following items are not eligible for return.
Opened or used cosmetic products.
Items without original packaging.
Items damaged due to misuse or improper handling.
Gift cards.
Final sale items if clearly marked as final sale.
Items returned without prior authorization.
Products that are not in resalable condition for hygiene or safety reasons.
This does not affect any rights you may have under applicable consumer protection laws.
DAMAGED DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at support@beautessia.com.
Please include your order number, a description of the issue, clear photos or videos of the product, and photos of the packaging if relevant.
After reviewing your request, we may offer a replacement, refund, store credit, or another appropriate solution.
HOW TO REQUEST A RETURN
To start a return request, contact us at support@beautessia.com.
Please include your order number and the reason for the return.
If your return is accepted, we will provide return instructions.
Please do not send items back without contacting us first.
Unauthorized returns may not be accepted.
RETURN SHIPPING COSTS
Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping fees are non refundable unless required by law or unless the return is due to our error.
We recommend using a trackable shipping service.
Beautessia is not responsible for return packages lost in transit.
REFUND PROCESSING
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be issued to the original payment method.
Please allow 5 to 10 business days for your bank or payment provider to process the refund after it has been issued.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at support@beautessia.com.
We will try to cancel your order before it ships.
However, once an order has been processed or shipped, we may not be able to cancel it.
EXCHANGES
We currently do not guarantee direct exchanges for all products.
If you need a different product or shade, please contact us and we will review available options.
REFUSED OR UNDELIVERABLE PACKAGES
If a package is refused, unclaimed, or returned due to an incorrect address, failed delivery attempt, or customs refusal, the customer may be responsible for shipping costs, return shipping fees, and any applicable charges.
Refunds for returned to sender packages are reviewed case by case.
CONTACT US
For return or refund questions, please contact Beautessia Customer Support at support@beautessia.com.
Website beautessia.com