FAQ

Welcome to Beautessia FAQ.
Here you can find answers to common questions about our products, orders, shipping, returns, refunds, payments, and customer support.

PRODUCT QUESTIONS

WHAT PRODUCTS DOES BEAUTESSIA SELL
Beautessia offers modern beauty products and cosmetic essentials designed for everyday beauty routines and personal expression.
Our collection may include lip products, makeup tools, beauty essentials, and related cosmetic items.

ARE BEAUTESSIA PRODUCTS SUITABLE FOR EVERYDAY USE
Our products are designed for everyday cosmetic use.
Please follow the product instructions and use cosmetic products only as intended.

CAN PRODUCT COLORS LOOK DIFFERENT IN PERSON
Yes.
Product colors may appear slightly different depending on lighting conditions, screen settings, skin tone, and individual application.
We make reasonable efforts to display product colors and product details as accurately as possible.

ARE COSMETIC PRODUCTS SAFE TO USE
Our cosmetic products are intended for external use only.
Do not use cosmetic products on irritated, broken, or infected skin.
If irritation, redness, swelling, or discomfort occurs, discontinue use and contact a qualified professional if needed.

ORDER QUESTIONS

HOW DO I PLACE AN ORDER
You can place an order directly on beautessia.com.
Choose your product, select any available options, add the item to your cart, and complete checkout using the available payment methods.

WILL I RECEIVE AN ORDER CONFIRMATION
Yes.
After placing an order, you should receive an order confirmation email at the email address used during checkout.
If you do not receive a confirmation email, please check your spam or junk folder first.

CAN I CHANGE MY ORDER AFTER PLACING IT
If you need to change your order, please contact us as soon as possible at support@beautessia.com.
We will try to help before the order is processed or shipped.
Once an order has entered processing or has already shipped, changes may not be possible.

CAN I CANCEL MY ORDER
If you need to cancel an order, contact us as soon as possible at support@beautessia.com.
We will try to cancel the order before it ships.
Once an order has been processed or shipped, cancellation may not be available.

PAYMENT QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT
Available payment methods are shown at checkout.
Payment options may include credit card, debit card, PayPal, and other payment methods supported by our checkout system.

IS MY PAYMENT INFORMATION SECURE
Payments are processed through secure third party payment providers.
Beautessia does not store your full payment card information.

WHY WAS MY PAYMENT DECLINED
Payments may be declined for several reasons, including incorrect payment details, insufficient funds, bank security checks, or payment provider restrictions.
If your payment is declined, please contact your bank or payment provider for more information.

SHIPPING QUESTIONS

HOW LONG DOES ORDER PROCESSING TAKE
Orders are usually processed within 1 to 3 business days after payment is successfully received.
Business days are Monday through Friday, excluding weekends and public holidays.

HOW LONG DOES SHIPPING TAKE
Estimated delivery times depend on the destination country, shipping carrier, customs processing, and local delivery conditions.
United States orders usually arrive within 7 to 15 business days.
Canada orders usually arrive within 8 to 18 business days.
United Kingdom orders usually arrive within 7 to 15 business days.
Australia orders usually arrive within 8 to 18 business days.
European Union orders usually arrive within 8 to 18 business days.
Other international orders usually arrive within 10 to 25 business days.

ARE SHIPPING TIMES GUARANTEED
No.
Shipping times are estimates only and are not guaranteed.
Delays may occur due to customs, carrier delays, weather, public holidays, incorrect address information, or other circumstances outside our control.

HOW CAN I TRACK MY ORDER
After your order has shipped, you may receive a shipping confirmation email with tracking information.
Please allow 2 to 5 business days for tracking information to update after shipment.

WHAT IF MY TRACKING HAS NOT UPDATED
Tracking updates may take a few business days to appear.
If tracking has not updated after several business days, you can contact us at support@beautessia.com and we will review the order status.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS
Please contact us as soon as possible at support@beautessia.com.
We will try to update the address before the order ships.
Once an order has been processed or shipped, we may not be able to change the shipping address.

RETURN AND REFUND QUESTIONS

DO YOU ACCEPT RETURNS
Yes.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unopened, in its original packaging, in the same condition as received, and accompanied by proof of purchase or order number.

CAN OPENED COSMETIC PRODUCTS BE RETURNED
For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless the item is defective, damaged, incorrect, or otherwise required by applicable law.

HOW DO I REQUEST A RETURN
To request a return, contact us at support@beautessia.com.
Please include your order number and the reason for the return.
If your return is accepted, we will provide return instructions.

DO I NEED APPROVAL BEFORE SENDING A RETURN
Yes.
Please do not send items back without contacting us first.
Unauthorized returns may not be accepted.

WHO PAYS FOR RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping fees are non refundable unless required by law or unless the return is due to our error.

WHEN WILL I RECEIVE MY REFUND
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be issued to the original payment method.
Please allow 5 to 10 business days for your bank or payment provider to process the refund after it has been issued.

DAMAGED OR INCORRECT ITEMS

WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED
Please contact us within 7 days of delivery at support@beautessia.com.
Include your order number, a description of the issue, and clear photos or videos of the item and packaging.

WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM
Please contact us within 7 days of delivery at support@beautessia.com.
Include your order number, a description of the issue, and clear photos of the item received.
We will review your request and provide the next steps.

ACCOUNT AND EMAIL QUESTIONS

DO I NEED AN ACCOUNT TO ORDER
You may be able to place an order without creating an account, depending on the checkout options available on beautessia.com.

HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email or by contacting us at support@beautessia.com.
Even if you unsubscribe from marketing emails, we may still send transactional emails related to your orders or customer service requests.

PRIVACY QUESTIONS

HOW DOES BEAUTESSIA USE MY INFORMATION
Beautessia uses personal information to process orders, confirm payments, ship products, provide tracking information, respond to customer support requests, process returns and refunds, improve our website, prevent fraud, and support marketing where permitted.

DO YOU SHARE INFORMATION WITH THIRD PARTIES
We may share information with service providers that help us operate our store, including payment processors, shipping carriers, ecommerce platforms, analytics providers, advertising partners, and customer support tools.
For more details, please review our Privacy Policy.

CUSTOMER SUPPORT

HOW CAN I CONTACT BEAUTESSIA
You can contact Beautessia Customer Support by email at support@beautessia.com.

HOW LONG DOES IT TAKE TO RECEIVE A REPLY
Most customer messages receive a response within 1 to 2 business days.
During holidays, high order volume, or promotional events, response times may be slightly longer.

WHAT INFORMATION SHOULD I INCLUDE WHEN CONTACTING SUPPORT
Please include your full name, order number if available, the email address used at checkout, and a clear description of your question or issue.
For damaged, defective, or incorrect items, please also include clear photos or videos.

CONTACT US

If you need help, please contact Beautessia Customer Support at support@beautessia.com.
Website beautessia.com